Privacy Policy

1. Introduction

7bets ("we", "us", "our") operates the website https://7bets.bio ("the Platform"). This Privacy Policy describes our practices for handling personal information collected from users ("you", "your") who access or use the Platform from Bangladesh. We are committed to handling your data transparently, lawfully, and with the highest standard of care.

By registering an account, making a deposit, or otherwise using 7bets, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the Platform. This policy should be read alongside our Terms and Conditions, which govern your overall use of 7bets.

2. Information We Collect

We collect personal data in several ways to operate the Platform safely and legally. The categories of personal information we may collect include the following:

• Identity Information: Full name, date of birth, national ID or passport details, selfie or document photos submitted for KYC verification purposes.
• Contact Information: Email address, mobile phone number, and city or region of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• Financial Information: Transaction history, deposit and withdrawal amounts, bKash, Nagad, or Rocket mobile wallet numbers used for transactions, and bank account details where applicable.
• Technical Data: IP address, browser type, device type, operating system, time zone, and pages visited on the Platform, collected automatically via server logs and cookies.
• Usage Data: Betting history, game preferences, session durations, favourite sports markets (such as BPL, IPL, T20), and feature interactions within the Platform.

3. How We Use Your Information

7bets processes your personal data for clearly defined, legitimate purposes. We rely on this data to deliver a safe, fair, and personalised experience. Specifically, we use your information to:

• Create and manage your 7bets account, verify your identity through KYC procedures, and ensure you meet the minimum age requirement of 21+ for participation on the Platform.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods, and maintain accurate financial records.
• Provide personalised gameplay recommendations, bonus offers, and promotions tailored to your activity on the Platform, including cricket betting, slots, and live casino events.
• Detect, investigate, and prevent fraudulent transactions, money laundering, and other prohibited activities in compliance with applicable laws and responsible gaming standards.
• Respond to customer support enquiries submitted via email, provide technical assistance, and improve the overall quality of the 7bets service based on aggregated usage analytics.

4. Data Sharing and Disclosure

7bets does not sell, rent, or otherwise trade your personal information to any third party for commercial or marketing purposes. We treat the privacy of our Bangladesh user base as a core operational obligation, not an afterthought.

We may share your personal data in the following limited circumstances only:

• Service Providers: Trusted third-party vendors who assist in operating the Platform (such as payment processors for bKash and Nagad, fraud detection services, and cloud infrastructure providers) are given access only to the data necessary to perform their specific functions and are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose personal data if required by applicable law, court order, or government authority. In such cases, we will disclose only the minimum information necessary and, where legally permitted, notify the affected user.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify users before any such transfer takes place and ensure the receiving entity is bound by this Privacy Policy or an equivalent standard.

5. Payment Data and Security

When you make a deposit or withdrawal on 7bets using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the financial transaction is processed by our trusted payment partners. 7bets does not store complete payment card numbers or full mobile wallet credentials on its servers. Payment data is handled using tokenised systems designed to minimise exposure of sensitive financial details.

All Platform connections are secured with SSL encryption. We conduct periodic security assessments and apply updates proactively to protect our infrastructure from vulnerabilities. While no system is entirely immune from risk, 7bets takes every reasonable technical and organisational measure to protect user data against unauthorised access, alteration, disclosure, or destruction.

6. Cookies and Tracking Technologies

7bets uses cookies (small text files stored on your browser) and similar tracking technologies to make the Platform function correctly, remember your preferences, and analyse aggregate usage patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period) to provide a seamless experience across visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable cookies entirely, certain features of 7bets may not function as intended. Our use of cookies does not involve sharing your browsing data with unrelated third-party advertising networks.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, to fulfil our legal, regulatory, and business obligations. Specifically, financial transaction records may be retained for a minimum period required to comply with applicable laws. Account information associated with verified KYC data may be held for an extended period as required by anti-money laundering obligations.

When data is no longer required for a legitimate purpose, we will securely delete or anonymise it. If you request deletion of your account, we will process that request within a reasonable time frame, subject to any mandatory retention requirements that override individual requests.

8. Your Rights

As a 7bets user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]:

• Right of Access: You may request a copy of the personal data we hold about you, along with details of how and why it is being used.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: Subject to our legal and regulatory obligations, you may request that we delete your personal data. We will fulfil this request where no overriding legal ground compels us to retain the data.
• Right to Restrict Processing: You may ask us to restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data while we are verifying it.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing. We will stop processing unless we can demonstrate compelling legitimate grounds.

We aim to respond to all rights-related requests within 5 business days. Where a request is complex or involves a large volume of data, we may require up to 30 days and will notify you accordingly. There is no charge for submitting a request.

9. Third-Party Links

The 7bets Platform may contain references to or display information from third-party payment services such as bKash and Nagad. These services operate independently and have their own privacy policies that govern how they collect and use your data. 7bets is not responsible for the privacy practices of these external services. We encourage you to review their respective privacy policies before providing them with any personal information.

10. Children's Privacy

7bets is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any services on 7bets. If we become aware that personal data has been collected from a person under 21 without appropriate verification having taken place, we will delete that data promptly. Parents and guardians are encouraged to monitor online activity and ensure minors do not access gambling platforms.

11. Changes to This Privacy Policy

7bets reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via the email address associated with their account. Your continued use of the Platform after any modification constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed of how 7bets protects your personal information. The most current version of this policy will always be available at https://7bets.bio/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7bets handles your personal data, please do not hesitate to get in touch with our support team. We are committed to resolving all privacy-related matters promptly and professionally.

Email: [email protected]